In the dynamic world of veterinary medicine, accuracy and efficiency are critical, particularly when it comes to tasks involving numbers and precise measurements. A recent query from a veterinary practice highlighted a common yet often misunderstood issue: a new veterinary technician assistant is struggling with counting, working with numbers, and drawing up correct doses in syringes. Despite her prior experience, these difficulties are raising concerns within the team about whether she can reliably perform key aspects of the role.
This situation is not unique and may be indicative of a broader, more nuanced issue—one that goes beyond skill gaps and speaks to the growing awareness of neurodiversity in the workplace.
The Neurodivergent Lens: Could It Be Dyscalculia?
It’s possible that this new hire may be grappling with a neurodivergent condition like dyscalculia, a learning difference that specifically affects an individual’s ability to understand and work with numbers. Much like dyslexia, which affects reading, dyscalculia can make numerical tasks more challenging, even for highly capable individuals. Neurodivergence spans a wide range of conditions including ADHD, autism, and dyscalculia, and employees with these conditions often bring valuable strengths, such as attention to detail, creativity, and innovative problem-solving, even if they require additional support in specific areas.
Understanding neurodivergence is essential, as it allows employers to approach this situation with empathy and a problem-solving mindset rather than frustration.
How Can Veterinary Practices Address Neurodivergent Challenges Like Dyscalculia?
Open Dialogue and Assessment: The first step is fostering an open, supportive dialogue with the employee. It’s important to create a safe space where she feels comfortable discussing her struggles with numbers, and if necessary, disclosing any neurodivergent conditions she may be navigating. Dyscalculia can often go undiagnosed, and an open conversation may help her feel seen and understood. If appropriate, suggest that she explore whether this is a condition affecting her work. Many individuals may not even be aware that their struggles with numbers stem from a cognitive difference rather than a lack of ability. This can help the practice better understand the specific needs of the employee.
Providing Neuroinclusive Training and Tools
Once the root cause is identified, the focus should shift to providing the right training and tools. Neurodivergent individuals often benefit from tailored training approaches, breaking down tasks into manageable steps. For example:
Visual and tactile aids: Consider using visual guides, charts, or even color-coded systems for counting and measurements. Tools like automated pill counters or even medication management software can reduce the cognitive load associated with counting and drawing up exact amounts.
Repetitive, structured practice: Hands-on, structured training with a focus on consistency and repetition can help build muscle memory. Providing this employee with time and space to practice outside of the fast-paced demands of daily work may significantly improve their confidence and accuracy.
Exploring Workplace Accommodations: Workplace accommodations for neurodivergent employees don’t have to be overly complex or costly. Small changes, such as allowing her to use technology that simplifies calculations, could make a world of difference. Digital medication tracking or using automated tools to assist in counting controlled drugs could reduce reliance on manual counting, making the workflow smoother for everyone involved. Additionally, pairing the employee with a mentor for a period of time can create a supportive learning environment while offering her the autonomy to grow.
Leveraging Strengths Beyond Numbers
Neurodivergent individuals often bring a range of strengths to the table, even if they struggle in specific areas. This veterinary technician assistant may possess skills like empathy, attention to detail in other aspects of the job, or strong organizational abilities. It's essential to focus on her contributions and look for ways to leverage those strengths.
By fostering a workplace culture that values neurodiversity, you create a more inclusive environment where every team member feels empowered to contribute fully.
Looking Forward: Building a Neuroinclusive Workplace
Ultimately, the goal isn’t just to solve an immediate problem, but to build a culture where neurodivergent (or any) employees can thrive. Veterinary practices that recognize and embrace neurodiversity position themselves as inclusive workplaces where everyone can contribute their best.
Navigating the challenges of working with numbers for this employee might take time and patience, but with the right tools and understanding, your practice can support her while maintaining the high standards needed for patient care. In doing so, you're not only addressing the current issue but also leading by example in fostering a compassionate and inclusive work environment that benefits everyone.
Let’s continue to evolve our workplaces into spaces that recognize and celebrate neurodiversity, supporting team members through both their challenges and their unique talents.
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